FAQ

Reservations can be made through our official website or through online travel agencies such as Expedia, and others.

The procedure depends on how the reservation was made.
If you booked through an online travel agency, please modify your reservation through the same website.

Cancellation policies vary depending on the reservation plan and booking site.
Please check the cancellation policy shown at the time of booking.

Check-in: 3:00 PM
Check-out: 10:00 AM

Early check-in is not available.
However, we can store your luggage at the front desk before check-in.

Late check-out may be available depending on room availability.
Please ask the front desk on the day of departure. Additional charges may apply.

Late check-in is possible.
If you expect to arrive after midnight, please inform us in advance.
Guests with dinner included should check in by 8:00 PM.

Yes. We can store your luggage at the front desk.

Yes. Luggage can be stored until the same day.

Yes. Please write your name and check-in date on the shipping label.

Yes. We can arrange delivery through Yamato Transport.
Please note that packing must be done by the guest.
Large items such as bicycles cannot be shipped.

Yes. We have a free parking lot with 59 spaces.

Yes. A covered parking area is available on the first floor of the building.

Yes. A covered bicycle parking space is available.
For high-value bicycles such as road bikes, we recommend bringing them into your room.
Please note that bicycles cannot be brought into Compact Single Rooms and some Japanese-style rooms.

Yes. Free Wi-Fi is available throughout the hotel.

Yes. All rooms are equipped with an empty refrigerator for guest use.

Yes. All rooms have a private unit bathroom.

Smoking is only permitted in designated smoking rooms.
All other rooms are non-smoking, including electronic cigarettes.
A smoking area is available on the first floor.

Drink vending machines are located on the 4th floor.

Yes. Washing machines and paid dryers are available on the 6th floor.

Yes. The private family bath is available by reservation at the front desk.
Reservations are accepted after check-in and are available on a first-come, first-served basis.

Yes. Rental bicycles are available for short trips around the city.
They are not suitable for long-distance cycling such as the Shimanami Kaido route.

Yes. Dinner orders are accepted until 7:40 PM, subject to availability.

Breakfast reservations must be made by 11:59 PM the day before.

Bringing outside food is generally not allowed for hygiene reasons.

Unopened bottles such as wine or sake are allowed.
A corkage fee may apply.

No. Room service is not available.

Meals are served only in the restaurant.